Guest Relations Representatives at the Front Desk answer all the guests’ questions about the facilities and amenities offered. Not all guests will always be satisfied. You must be ready to face, address and resolve the complaints of every guest.
Guest Relations Representatives at the Front Desk answer all the guests’ questions about the facilities and amenities offered. Not all guests will always be satisfied. You must be ready to face, address and resolve the complaints of every guest.
The Front Office is an essential department of the hotel as this department makes direct contact with guests. The department’s primary function includes making reservations, checking in, checking out, and handling guest inquiries or complaints.